Arrowgram Support

Last updated: 29 October 2026

Arrowgram is a picture puzzle game for iPhone and iPad by Thoplo Technology: every board is a picture drawn in arrows. If you have a question, a problem or an idea, we'd like to hear from you.

Email: thoplotech@gmail.com

We usually reply within two business days. You can also reach us from the app: Settings › Contact Us.

To help us fix a problem quickly, please include your device model, iOS version, the level number and what you were doing when it happened.

Playing

How do I play?

Tap an arrow and it slides off the board in the direction it points, following its own path. It can only leave if nothing is in its way. Clear every arrow to finish the level. The first three levels walk you through it.

How can I see where an arrow goes?

Press and hold an arrow to see its path to the edge before you tap. Keep your finger down and slide it to look at other arrows.

What happens if I tap a blocked arrow?

Tapping an arrow whose path is blocked costs a heart, and you have three per level. If you run out, you can restart the level or spend a hint for a second chance on the same board.

How do hints work?

A hint highlights an arrow that can leave right now. Hints come from one shared balance: you start with 5, earn 1 more for every 5 new levels you clear, and 1 for each daily puzzle. A hint can also buy a second chance after losing a level.

How are stars awarded?

Three stars for clearing a level with no mistakes, two for one mistake, and one for more.

What are the Hard and Expert levels?

Every two or three levels (from level 5) is a Hard level, and from level 20 every fifth level is an Expert boss: a bigger, more tangled board where you have to clear everything. Normal levels in between are a breather.

What are the blue arrow, stones and limited taps?

When does the daily puzzle change?

A new daily puzzle starts at midnight in your local time. Solve it each day to build your streak. You can turn on a daily reminder in Settings.

I missed a day. Can I still play it?

Yes. Open Calendar from the home screen and tap a past day to play its puzzle. Days you catch up on count towards that month's trophy, but not towards your streak.

How do monthly trophies work?

Solve 10 daily puzzles in a month for a bronze trophy, 20 for silver, and every day of the month for gold. Each month's trophy carries its own seasonal picture and is kept in the album's Trophies tab.

What is the album?

Every level is a picture drawn in arrows. When you clear the board, the picture paints itself in, in its own colour, and joins your album. The album sorts the 153 pictures into 14 themed sets; tap any picture to see it large and replay its level.

How do I zoom on big boards?

Pinch to zoom, drag to pan, or double-tap an empty space to zoom in and out. The fit button resets the view.

Settings and reminders

I turned on the reminder but don't get notifications

Check that notifications are allowed for Arrowgram in the iOS Settings app under Notifications. The app shows a note in its own Settings screen when they are off.

Can I turn off sounds, music or vibration?

Yes. Settings › Sound & Feel has separate switches for sound effects, music and haptics. The game also follows the iOS Reduce Motion setting.

Your data

Will I lose my progress if I delete the app?

Not if iCloud is on for the app. Your stars, album, streak and hints are kept in your own iCloud account and come back when you reinstall or sign in on another device. Settings and unfinished boards stay on the device and are removed with the app. To start over everywhere, use Settings › Reset Progress, which clears your progress on all your devices.

Do you collect personal information?

No. There is no account, no analytics and no ads, and nothing is sent to us. Progress syncs only through your own iCloud account, and if you are signed in to Game Center, your scores and achievements go to Apple. See our Privacy Policy for details.

Feedback and ideas

Found a bug, a level that felt unfair, or have an idea for a new feature? Email thoplotech@gmail.com. If you enjoy the game, a rating on the App Store helps a lot.